Frequently Asked Questions

Here's where we try to answer all your questions before you even have to ask.

Q: Why can't we talk to a real person when we call?
A: Well, if you call about a problem with a purchase you have already made at puppetsinc.com, you will get to speak with a real person -- in a day or so. Don't forget, we're only just getting things up and running around here. Nobody has time to be just sitting by a phone in case someone calls. We know it's a little inconvenient not to be able to ask questions directly, but sending them via e-mail gives us the opportunity to answer them whenever we have a free minute. Ultimately, that's better for you in the long run. By the way, you can send your e-mail questions to us at: customerservice@puppetsinc.com.

Q: My CD doesn’t have audio on it.  Will you send me a new one?
A: No, because your CD DOES have audio on it. You tried to play it on your computer, didn't you? Here's the thing, if you put your CD into your computer, it probably only shows a script file. But, if it shows the script file, then it was duplicated correctly and there is definitely audio on it. You can test this by placing the CD in a CD PLAYER (not a computer), selecting track 2 or later and pressing the PLAY button. As far as playing the CD on your computer, please consult the instructions on the inside of the case your CD came in. If you are terribly confused about how to play the audio on your computer, find a teenager.

 

 

 

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