www.puppetsinc.com

RETURNS
At Puppetsinc.com, we want you to be happy with your purchase.  If, within 30 days of receiving your order, you aren't happy with it, we'll be happy to take it back.  But remember, You must receive authorization to return anything so please contact us before you put your return in the mail.  All return portage is the responsibility of the customer unless the product is defective or we shipped you the wrong thing by mistake (see below).

Dissatisfied
Sometimes it happens - especially when you can't handle or listen or try out the item before you buy it.  We covered the shipping to get it to you but you'll have to cover it to send it back, so make sure you really don't like it.

Our Mistake
What? We sent you the wrong item? That's completely our fault. As soon as you let us know of the error, we'll send you the right item, right away, at no cost to you.

Defective Merchandise 
It is our intent to be so diligent about our business as to never ship you any defective merchandise. But sometimes, even under the most careful scrutiny, a defect sneaks through. If you get your order and any part of it is defective, we'll ship you a replacement at no charge. Of course, you may have to send us the defective item and pay the return postage so we can verify that something is wrong before we send your new one out to you.

Your Mistake
As much as we like you, we can't be responsible for your errors. You can return an item you ordered by mistake, but you'll have to pay the return postage and possibly a 10% restocking charge, depending on the situation and condition of the order. 

Pre-recorded Products
We all know CDs and DVDs can be copied (even though we also know you wouldn't do such a thing) and therefore we can only accept returns of CDs and DVDs for store credit (less 10% restocking charge) -- no refunds on CDs or DVDs.  

You must receive authorization to return anything so please contact us before you put your return in the mail. Call 877-6PUPPET (877-678-7738) and leave us your information (Name, invoice no., and return contact info). Well get back to you as soon as we can. This number is only for customers seeking authorization on a return. All other contact should be made by
e-mail: customerservice@puppetsinc.com