RETURNS At Puppets Inc, we want you to be happy with your purchase. On the other hand, there are a few dishonest folks running around out there (not you, of course), who force us to protect ourselves. So here are the rules:
Our Mistake What? We sent you the wrong item? That's completely our fault. As soon as you let us know of the error, we'll send you the right item, right away, at no cost to you.
Defective Merchandise It is our intent to be so diligent about our business as to never ship you any defective merchandise. But sometimes, even under the most careful scrutiny, bad ones get through. If you get your order and any part of it is defective, we'll ship you a replacement at no charge. Of course, you'll have to send us the defective item and pay the return postage so we can verify that something is wrong before we send your new one out to you.
Your Mistake As much as we like you, we can't be responsible for your errors. You can return an item you ordered by mistake, but you'll have to pay the return postage. In addition, we all know CDs and DVDs can be copied (even though we also know you wouldn't do such a thing) and therefore we can only accept returns of CDs and DVDs for credit (less 10% restocking charge) -- no refunds.
You must receive authorization to return anything so please contact us before you put your return in the mail. Call 877-6PUPPET (877-678-7738) and leave us your information (Name, invoice no., and return contact info). Well get back to you as soon as we can. This number is only for customers seeking authorization on a return. All other contact should be made by e-mail: customerservice@puppetsinc.com
Contact Us:
Frontier Creations / Puppets Inc. PO Box 1359 Red Oak, TX, 75154
