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Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
Custom Puppet Purchases
Do I Have To Pay the Entire Amount Before You Start Work on My Custom Puppet?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Are customs, duty, and/or VAT charges included in the shipping charges?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Hey! Why can't we talk to a real person when we call?
My CD doesn’t have audio on it... does it?
How do I contact you?
Affiliate Questions
Can we create our own art to promote our affiliate link?
How do commissions accrue?
How do I find out how much I have earned?
How do I know when I should expect to be paid? I mean, how do I know you are tracking my payments properly?
How do I qualify to become part of your affiliate program?
Is there a limit to the number of affiliates Puppetsinc.com will approve?
What if I don't have a website?
What is your payout schedule?
What percentage do I earn on purchases made through my affiliate links?
Who can be approved to be part of the affiliate program?