Hey! Why can't we talk to a real person when we call?
Well, you will get to speak with a real person -- in a day or so, sometimes way sooner. Don't forget, we're only just getting things up and running around here. All of our staff is running around doing puppet-making type things. Nobody has time to be just sitting by a phone in case someone calls. We know it's a little inconvenient not to be able to ask questions directly, but sending them via e-mail gives us the opportunity to answer them whenever we have a free minute. Ultimately, that's better for you in the long run. By the way, you can send your e-mail questions to us at: email@example.com.
My CD doesn’t have audio on it. Will you send me a new one?
Maybe. Maybe not. We are pretty confident that your CD DOES have audio on it. You tried to play it on your computer, didn't you?
Here's the thing, we sell dual format CDs. We record audio and also encode script files on the same CD. And if you put your CD in your PC, it probably only shows a script file. But, if it shows the script file, then it was duplicated correctly and there is definitely audio on it. You can test this by placing the CD in a CD PLAYER (not a computer), selecting track 2 or later and pressing the PLAY button.
As far as playing the CD on your computer, please consult the instructions on the inside of the case your CD came in. If you are terribly confused about how to play the audio on your computer, find a teenager.
If, on the other hand, there is no script file or the audio is all wonky and only partial tracks play, then check out our return policy and we will get you taken care of.